905-767-FOOT (3668) support@orthoplusgroup.com

Frequently Asked Questions


General Questions

Want to find out more about OrthoPlus Group? What is a custom orthotic? Is this covered by insurance? The answer to these and more can be found below.
What is a Custom Orthotic?

A custom made orthotic provides individualized structural support to help correct and align the foot from the imbalance of problematic feet that has caused strain on your body. Custom made orthotics offer comfort and support to reduce the strain not only for the feet but to other parts of the body. A custom orthotic is designed to fit comfortably in your footwear as an insole.

Who can benefit with Custom Orthotics?
  • Plantar Fasciitis
  • Flat Feet
  • Bunions
  • Hammertoes
  • Morton’s Toe
  • Arthritis
  • Neuromas
  • Knee Pain (Chondromalacia Patella aka runner’s knee, Patella Femoral Syndrome)
  • Achilles Tendonitis
  • Forefoot pain (metatarsalgia)
  • Heel Pain (heel spur)
  • Shin Pain (Compartment syndrome, Shin Splints)
  • Hip Pain (IT band syndrome)

These can be addressed and corrected with the use of custom orthotics.

What kinds of Orthotics are available?

We offer a wide variety of orthotics designed to accommodate your lifestyle. Our orthotics come in a variety of thicknesses and lengths for certain lifestyles, activities, and sports. During the assessment, our team will discuss with you and determine the best suitable orthotic that is needed.

Will my insurance cover Orthotics?

Most insurance companies cover some, if not all of the cost of custom orthotics when deemed medically necessary. Please contact your insurance company for more information.

Do I need to bring a doctor's note?

Yes, for insurance purposes, a doctor’s note or physician’s prescription is mandatory to validate the purpose of why you need orthotics. OrthoPlus Group will work directly with you to create the best solution for your foot condition. Please ensure that your physician includes a diagnosis.

What do I have to ask the insurance company?

Here are a few recommended questions you should ask your insurance company. 

  • Does my insurance plan cover custom-made orthotics?
  • Is my insurance plan based on calendar year or benefit year? 
  • How many pairs am I covered for each plan period?
  • What percentage is covered (100% or partial)
  • What is the maximum payable ($ dollar amount) per pair, per year?
What happens during an assessment?

We start by conducting a thorough assessment on the health of your feet. This starts by learning more about your day-to-day activities, a gait analysis, a biomechanical evaluation and other concerns you provide us with. From this, our team is able to provide you with treatment options and the best custom orthotic according to your needs. We will then inform you of different options to customize your orthotic according to your shoe and foot type. We create a three dimensional mold of your feet that is used to create your orthotic. The entire assessment is designed to be quick, enjoyable and painless!

About Our Services

Custom Orthotics

We are the experts in Custom Orthotics. They are the footwear inserts designed to support your feet.

Compression Stockings

We sell only the best types of compression stockings for our patients. Inquire with us via phone, email or live chat to learn more!

Unsure of other services we offer?

Our team is ready to serve and answer any questions you may have. Be sure to speak to us via chat, email or phone!

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Or call — 905 767 3668

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(905) 767-3668


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